Accesibilidad en la atención a clientes

Accesibilidad en la atención a clientes

Description

Este curso ofrece una descripción de los diversos perfiles de cliente, prestando particular atención a las personas con discapacidad que tienen unas determinadas necesidades de accesibilidad. Asimismo, presenta las pautas para una atención efectiva a clientela con discapacidad.

Course format

Los objetivos del curso son los siguientes:

Conocer los conceptos de accesibilidad universal y diversidad de clientes.
Conocer las formas de mejorar/garantizar la accesibilidad en la atención presencial a la clientela de un espacio o servicio.
Conocer las formas de mejorar/garantizar la accesibilidad en la atención remota a la clientela, sea o no empleando las Tecnologías de la Información y la Comunicación (TIC).

Prerequisites

No se requiere ningún conocimiento previo.

 Institution

Universidad Nacional de Educación a Distancia

 Instructor

Natalí Gonzalez. Mª Carmen García. Marian Palánquex. Alejandro Rodríguez

Personal page

 

  Information

Language Spanish
Start date 25 November 2019
Duration 4 weeks
Hours of study 12 hours
Recognition
  • Formal certificate available
EQF-Level EQF level 1
Rights Open license: (re-)use it
Requirements Free admittance
Cost Free of charge
Delivery mode Learn anywhere online
QA Quality assured
Massive Massive
Full Course Experience Full course experience
Provider OpenupEd
06-Sep-2019
Accesibilidad en la atención a clientes
http://iedra.uned.es
Este curso ofrece una descripción de los diversos perfiles de cliente, prestando particular atención a las personas con discapacidad que tienen unas determinadas necesidades de accesibilidad. Asimismo, presenta las pautas para una atención efectiva a clientela con discapacidad.
Spanish
Instructor-paced
No
25-11-2019
4
12
Universidad Nacional de Educación a Distancia
https://coma.uned.es/
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  • Formal certificate available
Los objetivos del curso son los siguientes:

Conocer los conceptos de accesibilidad universal y diversidad de clientes.
Conocer las formas de mejorar/garantizar la accesibilidad en la atención presencial a la clientela de un espacio o servicio.
Conocer las formas de mejorar/garantizar la accesibilidad en la atención remota a la clientela, sea o no empleando las Tecnologías de la Información y la Comunicación (TIC).
No se requiere ningún conocimiento previo.
For more information about the EFQ levels click here
EQF level 1
Natalí Gonzalez. Mª Carmen García. Marian Palánquex. Alejandro Rodríguez
1. Select an image to upload (add files)
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image
Accesibilidad en la atención a clientes
No
Massive
Full Course Experience

Further information

In order to show thecertifications stated below you have to send us a manual request. Please contact for more information.

  • 0
Universidad Nacional de Educación a Distancia
2023-06-06 22:22:13
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